Privacy Policy

Contact details

Email: mark@territory.furniture

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access – You have the right to ask us for copies of your personal information.

  • Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

  • Your right to erasure – You have the right to ask us to delete your personal information.

  • Your right to restriction of processing – You have the right to ask us to limit how we use your personal information.

  • Your right to object to processing – You have the right to object to the processing of your personal data.

  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

To provide services and goods:

  • Consent

  • Contract

For the operation of customer accounts and guarantees:

  • Consent

  • Contract

For service updates or marketing purposes:

  • Consent

  • Contract

  • Legitimate interests – keeping registered clients informed of updates, new products, and design trends.

For dealing with queries, complaints or claims:

  • Consent

  • Contract

Where we get personal information from

Directly from you

How long we keep information

Our retention policy is 2 years, after which information is destroyed.

For more information on how long we store your personal information or the criteria we use to determine this, please contact us using the details provided above.

Who we share information with

Others we share personal information with:

  • External auditors or inspectors

  • Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Last updated: 8 September 2025